Last Updated: October 2025
Web3 Security Lab (“we”, “us”, “our”) provides personal Web3 security guidance, scam prevention support, wallet safety education and related consulting services. We are committed to protecting your privacy and ensuring your information is handled safely, transparently, and ethically.
1. What We Do
Web3 Security Lab provides non-custodial, educational, and security-focused guidance.
We never access your wallet, private keys, seed phrases, passwords or any sensitive credentials.
All sessions are performed with screen sharing only, where you perform all actions and we guide you step-by-step.
2. Information We Do NOT Collect — Ever
To protect your safety, we strictly do not request, store, or access:
Seed phrases
Private keys
Wallet passwords
PIN codes
Recovery phrases
Direct access to your wallet
Control of your device (no remote control)
Transaction signing permissions
You maintain 100% control of your wallet and device at all times.
3. Information We Collect (Minimal & Necessary Only)
Depending on how you use our website or services, we may collect:
3.1 Information You Provide Voluntarily
Name or preferred username
Email address
Booking details (service selected, date/time)
Optional notes provided before a session
Testimonials (only with your explicit permission)
3.2 Information Automatically Collected
Like most websites, we may collect basic analytics:
IP address
Browser type
Device type
Pages visited
General usage data
This non-identifiable data is used exclusively in aggregate to improve website performance, user experience, and to detect spam or malicious activity. It is not used to profile individual users.
4. How We Use Your Information
We use your information for:
Booking and delivering your selected service
Sending session confirmations & reminders
Managing your Web3 Guardian Plan subscription
Providing follow-up support
Improving our website and offerings
Responding to urgent safety requests
Maintaining internal security and fraud prevention
Complying with legal obligations
We never sell, rent, or share your information with third parties for marketing.
5. Data Retention
We retain only what is necessary for:
Service delivery
Billing records
Legal compliance
You may request deletion of your data at any time.
6. Cookies & Tracking
We may use privacy-friendly analytics tools (e.g., Plausible, Matomo).
We do not track personal activity across other websites and do not use invasive advertising cookies.
7. Security Practices
We apply industry-grade security measures including:
Encrypted communication
Secure storage of user data
No custodial access
Zero sensitive data collection
Secure hosting practices
Strict session safety protocols
No remote device control
Your privacy and security are foundational to our service.
8. Third-Party Services
We may use trusted tools for:
Booking (e.g., Cal.com)
Payments (e.g., Stripe)
Video calls (Google Meet)
Each third party has its own privacy policy.
9. Your Rights
Depending on your country, you may have the right to:
Access your data
Correct your data
Request deletion
Restrict processing
Export your information
Contact us to exercise any rights.
10. Children’s Privacy
Our services are not intended for individuals under 18.
We do not knowingly collect any information from minors.
11. Updates to This Policy
We may update this policy periodically.
Changes will be posted with the “Last Updated” date above.
12. Contact
For questions or requests related to privacy:
📩 info@web3securitylab.pro